How to Get a Refund From Amazon When the Seller Will Not Help
When a third-party seller on Amazon ignores you or refuses a refund, the A-to-z Guarantee is the route to use; here are its conditions, time limits and the mistakes that can cost you the…
Section
Guides
Practical consumer guides: reading reviews critically, checking recalls, returns, warranties and getting your money back.
These are the skills that make every other purchase easier. Learn how to tell a recurring fault from a one-off complaint, how to spot the signs of manipulated reviews, how to check whether something you own has been recalled, and what to do, step by step, when a product disappoints and the seller is slow to help.
The guides draw on official sources such as the Federal Trade Commission and the Consumer Product Safety Commission, and each one links to them. They are written for shoppers in the United States, and your rights may differ elsewhere. For a quick look at a listing, try our buyer tools.
How to Get a Refund From Ticketmaster: Canceled and Rescheduled Events
Ticketmaster refunds canceled events automatically, but for a rescheduled one a refund depends on the organizer, and its policy treats every other…
How to Judge an Online Listing Before You Buy
Seven quick checks, from who the seller really is to how you are asked to pay, that tell you most of what…
How to Get a Refund From Steam: The 14-Day, Two-Hour Rule
Steam refunds almost any game requested within 14 days and under two hours of play; this guide sets out Valve's rules for…
Is It Safe to Buy From Shein? Returns, Recalls and EU Action
Shein delivers and publishes a return policy, but US regulators have repeatedly recalled children's sleepwear sold there and EU authorities are investigating…
Proceed with caution
Small Kitchen Appliance Safety: What to Check Before and After You Buy
How counter-top appliances fail according to the recall record, the everyday habits fire agencies recommend, what a testing laboratory mark means, and…
Is It Safe to Buy From AliExpress? Buyer Protection and Its Limits
AliExpress Buyer Protection promises refunds for missing or misdescribed orders but gives only 15 days from delivery to claim, and regulators in…
Proceed with caution
Is It Safe to Buy From TikTok Shop? Refunds, Recalls and Checks
TikTok Shop's US policy gives 30 days to return most items and up to 90 days for damaged goods, but the safety…
Proceed with caution
Is It Safe to Buy From Temu? What Buyer Protection Covers
Temu's refund policy covers orders that do not arrive or are not as described, but regulators in the US and Europe have…
Proceed with caution
HexClad vs Caraway: Test Results, Care Rules and Warranties Compared
Caraway's ceramic pan did at least as well as HexClad's hybrid in Consumer Reports' tests but needs gentler care and has a…