Anker PowerCore 10000 (A1263) Recall: How to Check Yours and Claim

More than a million Anker PowerCore 10000 power banks, model A1263, have been recalled in the United States. The recall was announced with the Consumer Product Safety Commission (CPSC) on June 12, 2025, and covers units made between 2016 and 2019, many of which are still in drawers and travel bags. This page explains how to tell whether yours is one of them, what Anker asks you to send, and what to do with the power bank afterward. It summarizes the CPSC notice and Anker’s own recall page; check both before you act, because recall terms can change.

The recall at a glance

How to check your power bank

1. Read the label on the bottom. An affected unit reads “Anker PowerCore 10000” with the model number A1263. If the model number is different, this recall does not apply, though another one may; see below.
2. Find the serial number, marked SN, on the same label.
3. Enter it on Anker’s recall form. Not every A1263 is covered, so the serial number decides it. Anker’s form checks the serial number and, if you have it, your order number.
4. Type it carefully. Anker warns that 1, L, I, 2 and Z are easily confused, and says the letters O and I are not used in these serial numbers, so a round character is a zero.

If the label has worn away, or you cannot find an order number, Anker says to contact its support team for guidance instead of guessing.

Making the claim

Anker’s page asks you to verify the serial number first, before you mark the power bank or upload anything. Then it asks for:

• your name and contact details;
• proof of purchase, such as an order invoice. If you have none, a photograph of the power bank with the date and the word “recalled” written on it in permanent marker is accepted instead;
• a photograph showing the model number and serial number on the bottom;
• for the replacement, a photograph that shows the model number, the serial number, your name, the date and the word “recalled” written on the unit.

On a black power bank, where marker will not show, Anker allows a piece of white paper with the same details taped to it. If replacements are out of stock, you can wait for one. Anker’s page did not give a deadline for claims when we read it.

Getting rid of it safely

A recalled lithium-ion battery is not ordinary waste. The notices say not to put it in the trash, in curbside recycling, or in the battery collection boxes found in stores.

• Wait until Anker confirms your unit qualifies.
• Take it to a household hazardous waste facility. Call first to check that it accepts recalled lithium-ion batteries; if it does not, ask your municipality what to do.
• Anker asks you to confirm that you have disposed of it properly before it sends the replacement.

Until then, keep it somewhere away from anything that can burn, and do not charge it. Our lithium battery safety guide covers storage and disposal in more detail.

Not an A1263? Check the other Anker recall

A second CPSC recall, dated September 18, 2025, covers about 481,000 Anker power banks with the model numbers A1647, A1652, A1257, A1681 and A1689. The remedy for that one is a refund, not a replacement, so the two should not be confused. Anker lists all of its recalls, with a serial number checker, on its product recalls page. Our summary of power bank recalls covers these and the recalls from other brands.

If your A1263 is not covered

A serial number outside the recall means Anker and the CPSC have not identified that unit as affected. It does not make an old power bank immune to the problems any aging lithium-ion battery can develop. If it swells, gets unusually hot, smells or leaks, stop using it; our guide to spotting a failing battery lists the warning signs.

If Anker does not respond

The CPSC has a recall complaint form for people who have contacted a company about a recall and are having trouble getting the remedy. Our guide to how recall refunds work explains that route, and how to check whether a product has been recalled shows how to look up anything else you own.

How we researched this

This page is based on the CPSC’s recall notices of June and September 2025 and on Anker’s recall page for the A1263, as we read them in October 2026. We did not test any power bank. The incident figures are those in the CPSC notice when it was issued. This recall concerns one model and says nothing about Anker’s other products.