Company Response

If we have written about your product or company, you are welcome to respond. A fair account includes the company’s side, and we would rather hear from you than get something wrong.

What you can send us

• A correction: something in the article is factually wrong or out of date.
• Context: a fix, a redesign, a recall remedy or a policy change that readers should know about.
• A statement: your response to the complaints we describe, for publication.

What happens next

1. We confirm that the message comes from the company, so please write from a company email address and tell us your role.
2. We check any factual points and correct the article where we were wrong. See our corrections policy.
3. Where it helps readers, we publish your statement in a clearly labelled “Company response” box alongside the article, with the date we received it.

Good to know

• Published statements are presented as the company’s own words. We may shorten them, and we do not publish claims about named individuals or other companies.
• Sending a response does not guarantee a change to our verdict. If new evidence changes our view, we will update the article and say so.
• We do not accept payment to change, soften or remove coverage, and we do not remove accurate articles on request.

Send a response

Please include a link to the article concerned.